Refund & Return Policy

Effective Date: 01 August 2026

At Navanya Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect item.
  • The product has a verified manufacturing defect.

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • A valid proof of purchase (invoice/order confirmation) must be provided.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Products returned without original tags or packaging.
  • Customized or personalized products.
  • Innerwear, lingerie, socks, face masks, or any hygiene-related products (unless received damaged or defective).
  • Gift cards or promotional items, where applicable.

3. Return Request Process

To initiate a return:

  1. Email us at navanyafashion@gmail.com within 7 days of receiving your order.
  2. Mention your Order Number, reason for return, and attach clear photos (if the item is damaged, defective, or incorrect).
  3. Our support team will review your request and respond within 2 business days.
  4. If approved, return instructions will be shared with you.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect the returned product:

  • If the return is approved, your refund will be processed within 5–7 business days.
  • The refund will be credited to the original payment method used during purchase.
  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

5. Shipping Charges

  • Original shipping charges (if any) are generally non-refundable, unless the return is due to our error (wrong, defective, or damaged product).
  • If the return is due to a customer preference (where applicable), return shipping charges may be borne by the customer.

6. Order Cancellation

  • Orders can be cancelled before dispatch for a full refund.
  • Once an order has been shipped, cancellation may not be possible. In such cases, you may request a return after delivery if the product is eligible under this policy.

7. International Orders

For international orders:

  • Delivery timelines may vary depending on the destination country and customs clearance.
  • Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer.
  • Returns from international locations may be accepted only after prior approval from our customer support team.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Share photographs of the product and packaging along with your order number.
  • We will investigate the issue and provide an appropriate resolution, such as a replacement or refund, depending on the circumstances.

9. Fraud Prevention

Navanya Fashion reserves the right to refuse refund or return requests in cases of suspected fraud, misuse of the return policy, or repeated abusive return behavior.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Navanya Fashion

Email: navanyafashion@gmail.com

Phone: +91 7056701309

Registered Address:
RSF-39, Capital Highstreet, Phoolbagh, RIICO Industrial Area, Bhiwadi, Rajasthan – 301019, India

We are committed to resolving your concerns as quickly and fairly as possible.